General Terms and Conditions
Note: In the case of discrepancies between the English version and the German version of these terms and conditions, the German version shall prevail.
We reserve the right to modify any information or terms and conditions on this website.
All tickets (Day, Half-Day, Multi-Day, 8-Day Flexible Passes and Season Passes) are personal and non-transferable (with the exception of One-Way, Points Tickets and 5-Day Flexible Passes). Half-Fare Cards, GA Cards, FVP-Swiss Rail Season Tickets are not valid.
Prices and exchange rates are subject to change. All prices include 8% VAT.
Discounts may not be combined with other offers.
Euros are accepted as foreign currency. Change will be provided in Swiss Francs. The value of the Euro will be calculated based on the current exchange rate.
Passes of 3 days or longer will be replaced for a fee of CHF 10 upon presentation of the official receipt. Lost season and flexible multi-day passes will be replaced for a service charge of CHF 10 (excl. new key card).
Refund for Key Cards
Defective and/or carelessly-handled key cards will not be refunded or replaced.
Refund Due to Reduced Operations or Poor Weather
Depending on the weather conditions or environmental influences e.g. avalanche risk, strong winds, etc., operations may be reduced for safety reasons. No claims for compensation or extra time will be considered. No compensation will be made in case of unplanned early departures..
Refund Due to Accident or Illness
A personal ski pass (pass valid for 2 or more days, season pass and multi-day pass) which cannot be used due to accident or illness must be promptly turned into the Sportbahnen Elm office together with a medical certificate. A possible partial refund will be made effective the day the certificate is presented. The day on which the accident occurs will be considered as unused. In the case of discounted tickets the individual rate will be taken into account. For day passes and half-day passes, no compensation will be made. Companions are generally not entitled to a ticket refund, however possible exceptions will be determined by the management of Sportbahnen Elm AG.
Improper Use of Passes
All tickets will be verified at the turnstile. Random spot checks will also be carried out at all lift facilities. Improper use of ski passes, including their resale or transfer to another user will result in the pass being confiscated without any compensation. In addition, a fine in the amount of CHF 150 will be levied. We reserve the right to pursue civil and criminal prosecution.
Day passes, half-day passes and 2-day passes are only valid during published daytime hours of operation (invalid for night tobogganing). Season and flexible multi-day passes (as well as multi-day passes for longer than 3 days) are valid outside operational hours -- e.g. for night tobogganing and other evening events.
Buses: Autobetrieb Sernftal
Holders of multi-day passes of 2 or more days (except groups), season passes, Meilenweiss Snow passes or 5- or 8- flexible day passes have the right to use the buses for winter sports only between Schwanden and Elm free of charge. The Elm sport bus is free for all guests.
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